International executive search and technical professional services firm in the US. Identified and landed new accounts/clients for the companyâs contract/direct-hire technical recruitment, retained executive search, offshore development, and managed services offerings. Gained entry to key decision-makers at the C-level and below to cross-sell products; contributed to candidate recruiting process such as sourcing and behavioral interviewing.
Non-profit organization dedicated to improving the mental health of residents in the diverse communities of San Francisco through advocacy, education, research, and service.
Global IT staffing and solutions firm based in the US. Prospected and pursued business leads, promoting the companyâs full range of services and building customer relationships. Participated in candidate recruiting, including sourcing and interviewing, maintaining contact with contract staff and supporting Contractor Care program; facilitated customer visits, meetings, and skill development/training to increase employee retention.
Premier staffing company in Australia Managed and expanded key relationships, uncovering growth opportunities. Recruited permanent and contract candidates via combined on-line/print advertising channels, phone screening, and behavioral-based face-to-face interviewing. Proved vital in stabilizing and growing the branch in Sydney, contributing to business marketing planning and retaining clients within the financial industry. Increased revenue through cold-calling, networking, industry events, on-site client visits, event coordination, and direct marketing campaigns.
Corporate Telecommunications Carrier Oversaw 1,000 corporate high-spend telecommunications accounts, resolving customer disputes, measuring spend patterns, and cross-selling portfolio of products.
Mobile telecommunications company. Addressed billing, technical, network, and handset issues for customers and worked with the customer relations department in resolving high-level customer complaints. Reviewed applications for mobile phone approval and activation based on credit files and lending guidelines; received Outstanding Customer Service Award by going above and beyond to assist Spanish-speaking customer in phone activation. Served as interim supervisor during absence of team leader and participated in Colleague Mentoring Program. Promoted to sales position, handling inbound sales of post and pre-paid cell phone contracts and equipment; aided in driving outbound marketing campaigns to existing customers offering contract extensions and cell phone upgrades. Collaborated with sales team and executive management in developing and implementing a new compensation/commission framework and defining KPIs for sales force. Analyzed call flow in comparison to marketing endeavors, ensuring proper staff availability and effectiveness in supporting customers through forecasting, reporting, and graphing.
World-leading international healthcare, medical assistance, and security services company. Initially joined company in sales capacity, landing $100K+ in sales with pharmacies in Australia for Aventis Pasteurâs Vaxigrip influenza vaccine in less than three weeks. Transitioned into customer service role, interfacing with management team to improve outsourcing of medical report retrieval service for life insurance companies. Contributed to training and supervision of new hires as well as provided inbound/outbound support to diverse clients. Collaborated with consultants and IT group in creating and rolling out CRM for various business units.
Palo Alto Staffing Services is the full-service staffing specialist for Silicon Valley, delivering flexible solutions, market insights and recruiting expertise at the speed of business. We operate under two collaborative but separate business lines: corporate services (Palo Alto Staffing Services) and information technology (Palo Alto Staffing Technology). Palo Alto Staffing Services: Places office support staff such as: executive assistants, office managers, HR professionals, legal secretaries and receptionists. Capabilities extend to key corporate positions including sales, marketing, accounting and finance. Palo Alto Staffing Technology: Our IT line of business places managerial and mid-level technical professionals and consultants to support the software development lifecycle, mission critical business systems, infrastructure and operations, and other strategic initiatives. On January 21, 2011 Palo Alto Staffing Services was named by San Francisco Business Journal the 19th largest staffing firm in the SF Bay Area.
#staffing #mobile #software #socialmedia #cloud #gadgetlover
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